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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cynthia Taylor

January 23, 2026

5  out of  5
rating by Cynthia Taylor
"We have used State Farm in Waynesville for years and always been treated like family. Kelly has always worked hard to get us the best insurance for the best price and we wouldn’t dream of going anywhere else."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Alexis Gibson

January 9, 2026

5  out of  5
rating by Alexis Gibson
"Kim was fantastic, she helped me get set up for life insurance and auto insurance policy!!"
We responded:
"Alexis, thank you for your wonderful review! I'm happy to hear that Jennifer provided such thorough and friendly service. We appreciate your recommendation and are always here to help with any future needs. - Chad McMahon - State Farm Insurance Agent, Waynesville, NC"
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nick desola

January 8, 2026

5  out of  5
rating by nick desola
"I highly recommend Chad McMahon State Farm Insurance Agency! The staff is very attentive and super nice."
We responded:
"Thank you! Appreciate your kind words and trust in our agency. "
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B Hathaway

January 6, 2026

5  out of  5
rating by B Hathaway
"I recently purchased homeowner's insurance for my new house in Western North Carolina. I contacted several companies but after having continued conversations with Jennifer Williams at State Farm, it was an easy decision. First of all she was super responsive and very helpful besides having the best price. My builder and mortgage company were difficult to deal with in making document requests, but Jennifer was quick to help me out with whatever I needed to provide. I highly recommend Jennifer Willians and Chad McMahon State Farm."
We responded:
"Thank you so much for the kind words and we appreciate your trust in our agency. "
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Kelly Kilby

December 5, 2025

5  out of  5
rating by Kelly Kilby
"Staff always happy to help in any way. Friendly and great group of people!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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robin mason

October 23, 2025

5  out of  5
rating by robin mason
"Jennifer was a very big help i was so happy to get to come back to state farm . And she made it even better"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Monica Sadie

October 14, 2025

5  out of  5
rating by Monica Sadie
"Many thanks to the State Farm team, particularly, Kim King , whose service is super prompt, kind, and always caring about what’s best for the client. If you’re looking for a hometown insurance company that delivers world class, friendly service and professionalism to the highest standard, look no further than Chad McMahon - State Farm Insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Heath Russell

October 13, 2025

5  out of  5
rating by Heath Russell
"Kim was wonderful, she’s was very prompt with responses. She kept checking in to make sure we were still on track. She helped us beyond what we expected. I highly recommend this office!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Leanne Searles

October 8, 2025

5  out of  5
rating by Leanne Searles
"Just moved to the Waynesville area from Colorado. Kim at State Farm made this transition of insurance process super smooth. She is very friendly and welcoming. Chad was also very nice to send a welcome card to my house. Highly recommend using them for insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Randy Boldosser

October 5, 2025

5  out of  5
rating by Randy Boldosser
"Jennifer was great to work with! I am a new customer having recently moved into the Waynesville area and she was very helpful in getting our home policy established. She quickly responded to all my questions and provided the necessary documentation."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jack Chapman

September 25, 2025

1  out of  5
rating by Jack Chapman
"Recently switched from Geico to State Farm using this office! HUGE mistake! Was sold a bait and switch policy! 3 months after starting it, my monthly rate increased $25, and then billed me for backdated monthly difference on top of that. Submitted claim and took WEEKS to even be reviewed for approval. I called back in the middle of all this to inquire about canceling the claim prior to payment being issued, so I could then re-shop insurance companies. The next day, payment was issued, solidifying the claim, despite my documented request not to! Filing formal complaint. This is corrupt business practice!"
We responded:
"We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. I do not see that you have had any conversations with our office directly about your claim. Please contact us at your earliest convenience 828-452-0567 and we would be happy to assist in getting concerns resolved."
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Jack Chapman

September 25, 2025

1  out of  5
rating by Jack Chapman
"Recently switched from Geico to State Farm using this office! HUGE mistake! Was sold a bait and switch policy! 3 months after starting it, my monthly rate increased $25, and then billed me for backdated monthly difference on top of that. Submitted claim and took WEEKS to even be reviwed for approval. I called back in the middle of all this to inquire about canceling the claim prior to payment being issued, so I could then re-shop insurance companies. The next day, payment was issued, solidifying the claim despite my documented request not to! Filing formal complaint. This is corrupt business practice!"
We responded:
"We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. I do not see that you have had any conversations with our office directly about your claim. Please contact us at your earliest convenience 828-452-0567 and we would be happy to assist in getting concerns resolved."
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Victória Coimbra

September 11, 2025

5  out of  5
rating by Victória Coimbra
"I talked to Kim to get the insurance for my camera and lenses and she was so helpful and patient. We figured it out so fast and I’m very happy that she got to help me! The value for the insurance is amazing and the customer service is great!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Richard Pinson

September 10, 2025

5  out of  5
rating by Richard Pinson
"Jennifer was great to work with. Recommend using them for all your insurance needs"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Juan Santana

September 9, 2025

5  out of  5
rating by Juan Santana
"The State Farm representative, Jennifer Williams, was great. She immediately took care of our insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Troy

July 27, 2025

5  out of  5
rating by Troy
"I had received a notice from my insurance company that some changes were happening to my policies and not much of a notice. I contacted Kim at Chad McMahon’s office explained what was currently going on. And within a short amount of time Kim had sent me everything I needed to start a new policy with State Farm and even a better rate then my previous company. Kim was right on top of any questions I had and made the whole transition of starting a new home owners and auto policy was smooth, easy and quick."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Johann Borenstein

July 2, 2025

5  out of  5
rating by Johann Borenstein
"The Chad McMahon State Farm Insurance Agency is top notch. They were very responsive to my request to transfer insurances for five motor vehicles after I moved to North Carolina from Florida."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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craig mishak

July 1, 2025

5  out of  5
rating by craig mishak
"My wife and I just moved to the area, Kim made getting all of our insurance coverage easy and at reasonable rates. Highly recommended."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Daniel Moody

June 17, 2025

5  out of  5
rating by Daniel Moody
"Kim at State Farm in Waynesville made getting set up fast and easy. She’s friendly, efficient, and great to work with—highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Leslie Byrd

June 8, 2025

5  out of  5
rating by Leslie Byrd
"Very fast and friendly service. Relocating to the area from Maryland. Jennifer immediately turned a stressful situation into calm and organized. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Robyn Fredericks

June 3, 2025

5  out of  5
rating by Robyn Fredericks
"I recently visited this State Farm office in Waynesville, NC. and had a positive experience. Jennifer was reliable, professional, and very personable while assisting me with getting car insurance. I would highly recommend visiting Jennifer for all your insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Echo Alruna Call

May 6, 2025

5  out of  5
rating by Echo Alruna Call
"I had a lady from this office spend almost all day trying to help me with something recently, I've never had anyone work that hard on something for me before, so I'd say that speaks for itself."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Todd Rego

May 3, 2025

5  out of  5
rating by Todd Rego
"The State Farm office was very friendly and super helpful when assisting me with my insurance policy. Jennifer was able to get me the best policy for my needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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C M

May 2, 2025

5  out of  5
rating by C M
"I want to send out a HUGE THANK YOU to Chad McMahon & Jennifer Williams @ State Farm Insurance Agency. Jennifer reached out to me requesting to write a quote for my home, & auto insurance, I agreed, & was VERY PLEASED with their quote, so I accepted their offer to insure my home/auto. I am VERY HAPPY to be fully insured with the Chad McMahon State Farm Insurance Agency, they have made me feel "I am at home." GO SEE THEM if you need Insurance ‼️"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Kaczar

May 2, 2025

5  out of  5
rating by David Kaczar
"Great experience working with Kim King and the rest of the team at this office! We have been loyal customers with State Farm for almost 50 Years. We recently moved to Waynesville and Kim made our transition seamless and smooth. They do what they say that they are going to do. Kim has our best interest in mind and the attention to detail is 5 stars! We highly recommend Chad McMahon State Farm (especially Kim King!) in Waynesville!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"